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* Ask is a weekly column that answers questions about theatre, generated by readers and staff, every Thursday. Please specify how you would like your name displayed and please include the city in which you live.

She called the theatre the morning of the show to say she would not use her tickets and was told she would have to wait a year to re-use them. I also live on Long Island and have never waited that long to re-use tickets.

I know it is a popular show but it doesn't seem fair.

Answer: Broadway theatres tell patrons that ticket refunds and exchanges are not allowed.

But if you have a ticket to a Broadway show and for whatever reason you end up missing the performance, or know you're going to miss a performance, the show may allow you to trade in the tickets for another performance of the same show.

This policy, known as "past dating," varies from theatre to theatre.

A theatre manager for Jujamcyn — the organization that controls the August Wilson Theatre, where Jersey Boys plays, in addition to the St.James, Al Hirschfeld, Eugene O'Neill and Walter Kerr Theatres — summarized the company's past dating policy as follows: Traditionally, if you've missed a performance, you should call Telecharge after 11 AM on the day of the performance that you wish to attend instead.That performance must be an evening performance on Tuesday, Wednesday or Thursday.If tickets are available, a Telecharge representative will grant you new tickets.When you show up to the theatre, you must bring the original tickets, to trade them in for the new ones.The Jujamcyn theatre manager notes that "the courtesy of past-dating is at the sole discretion of management and subject to availability and black out dates, and there is no guarantee that the patron will get a seat location comparable to her original location.

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